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Akamai Showcased for Customer Service Excellence by Help Desk Institute
The Help Desk Institute featured Akamai as a model organization based on the company's "total focus on the customer, from the very top and throughout the organization," said Ron Muns, founder of HDI. "Akamai's powerful Web services are enhanced by its innovative team approach to service and a solid understanding of its customers' business needs."
In addition to Akamai's fault-tolerant technology and globally distributed network for enhancing the delivery of all forms of Web content, Akamai has also built a state of the art customer portal at i.am.akamai.com. By offering a customer portal, as well as a series of globally distributed service delivery support centers, Akamai provides individualized service and 24x7 customer care for e-businesses and enterprises around the world.
Deployed within more than 55 countries, Akamai's distributed "edge" servers provide businesses an instant, highly cost-effective global presence. The scalable capacity of Akamai's network enables the Company to handle a significant percentage of today's Web traffic with ease.
"We are honored to be recognized by the Help Desk Institute during their annual conference," said Elena Grinev, vice president of Service Delivery at Akamai. "From day one, Akamai has had an intense focus on customer care and service delivery, and we have built a highly scalable service model that is dedicated to being the customer's advocate within Akamai."
The Help Desk Institute Conference & Expo, taking place March 18-21 in New Orleans, attracts business professionals responsible for internal IT help desk or external customer technical support. A behind-the-scenes video tour of the three companies was featured during the conference. For more information, please visit the Help Desk Institute Web site at www.helpdeskinst.com.
About Help Desk Institute
Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com.
About Akamai
Akamai is the leading Content Delivery Service Provider, serving more than 3,600 customers worldwide. Akamai has the broadest deployment of servers for content, streaming media, and applications delivery with more than 8,000 servers in 55 countries directly connected within 473 different telecommunications networks.
Akamai Statement Under the Private Securities Litigation Reform Act
The release contains information about future expectations, plans and prospects of Akamai's management that constitute forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, the dependence on Akamai's Internet content delivery service, a failure of its network infrastructure, the complexity of its service and the networks on which the service is deployed, the failure to obtain access to transmission capacity and other factors that are discussed in the Company's Annual Report on Form 10-K and other documents periodically filed with the SEC.
| Contacts: |
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| Jeff Young Media Relations Akamai Technologies 617-250-3913 jyoung@akamai.com |
--or-- | Steven J. Wolfe Investor Relations Akamai Technologies 617-250-4724 swolfe@akamai.com |
Phil Verghis, Director of Service Delivery at Akamai, Presents Educational Session on "Real Support, Real Solutions" at Help Desk Institute Conference
HELP DESK INSTITUTE CONFERENCE & EXPO - NEW ORLEANS - March 20, 2001 - Akamai Technologies, Inc. (Nasdaq: AKAM), the leading Content Delivery Service Provider (CDSP), today announced that it was showcased by the Help Desk Institute (HDI) for excellence in customer service. HDI is the world's largest membership association for service and support professionals. Akamai was among three companies, including Abbott Laboratories and Bank of America, to be highlighted at this week's HDI Conference for the creation of superior customer service organizations.The Help Desk Institute featured Akamai as a model organization based on the company's "total focus on the customer, from the very top and throughout the organization," said Ron Muns, founder of HDI. "Akamai's powerful Web services are enhanced by its innovative team approach to service and a solid understanding of its customers' business needs."
In addition to Akamai's fault-tolerant technology and globally distributed network for enhancing the delivery of all forms of Web content, Akamai has also built a state of the art customer portal at i.am.akamai.com. By offering a customer portal, as well as a series of globally distributed service delivery support centers, Akamai provides individualized service and 24x7 customer care for e-businesses and enterprises around the world.
Deployed within more than 55 countries, Akamai's distributed "edge" servers provide businesses an instant, highly cost-effective global presence. The scalable capacity of Akamai's network enables the Company to handle a significant percentage of today's Web traffic with ease.
"We are honored to be recognized by the Help Desk Institute during their annual conference," said Elena Grinev, vice president of Service Delivery at Akamai. "From day one, Akamai has had an intense focus on customer care and service delivery, and we have built a highly scalable service model that is dedicated to being the customer's advocate within Akamai."
The Help Desk Institute Conference & Expo, taking place March 18-21 in New Orleans, attracts business professionals responsible for internal IT help desk or external customer technical support. A behind-the-scenes video tour of the three companies was featured during the conference. For more information, please visit the Help Desk Institute Web site at www.helpdeskinst.com.
About Help Desk Institute
Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com.
About Akamai
Akamai is the leading Content Delivery Service Provider, serving more than 3,600 customers worldwide. Akamai has the broadest deployment of servers for content, streaming media, and applications delivery with more than 8,000 servers in 55 countries directly connected within 473 different telecommunications networks.
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Akamai Statement Under the Private Securities Litigation Reform Act
The release contains information about future expectations, plans and prospects of Akamai's management that constitute forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, the dependence on Akamai's Internet content delivery service, a failure of its network infrastructure, the complexity of its service and the networks on which the service is deployed, the failure to obtain access to transmission capacity and other factors that are discussed in the Company's Annual Report on Form 10-K and other documents periodically filed with the SEC.
