Akamai Named "Customer Support Team of the Year"

Contacts:
Jeff Young Media Relations Akamai Technologies 617.250.3913 jyoung@akamai.com	--or--	Steven Wolfe Investor Relations Akamai Technologies 617.444.4724 swolfe@akamai.com

Cambridge, MA - August 27, 2001 - Akamai Technologies, Inc. (Nasdaq: AKAM), the leading provider of distributed application and content delivery services, today announced that its customer support and service delivery team has been named "Customer Support Team of the Year" by STI Knowledge's Global Management Council. The Akamai team won out over more than 70 nominees earlier last week at STI Knowledge's Knowledge Center Symposium held in Las Vegas.

"When you look at how Akamai provides great, cutting-edge innovations for efficient e-business -- it comes as no surprise that their customer support team would be outstanding as well," said Cliff Oxford, CEO of Atlanta-based STI Knowledge. "The Akamai customer support team has also certainly played an important part in the strong relationships Akamai has with other leading technology companies."

The "Team of the Year" category required nominees to meet the most stringent requirements of any category. Nominators submitted statistics demonstrating the magnitude of service demands placed upon the team and how the team not only met but exceeded customer expectations.

"We have always set out to ensure that Akamai is as well known for customer service as we are for our technology," said Elena Grinev, vice president of Service Delivery at Akamai. "This prestigious award is validation of Akamai's commitment to customer service and technical support."

In addition to Akamai's leading services and globally distributed network for enhancing the delivery of all forms of Web content and applications, Akamai has built a state-of-the-art customer portal at https://i.am.akamai.com. By offering a customer portal, as well as a series of globally distributed service delivery support centers, Akamai provides individualized service and 24x7 customer care for e-businesses and enterprises around the world.

More than 300 companies sent attendees to STI Knowledge's Knowledge Center Symposium, that took place August 20-22.

About STI Knowledge
Established in 1995, STI Knowledge has operations across the U.S., Hong Kong, India and Europe. STI Knowledge specializes in Knowledge Center, call center and help desk outsourcing and in-sourcing, consulting and e>Support technology integration. The certification and advisory division, STI Knowledge 2000, has set the standard worldwide for certification with its Knowledge 2000, Help Desk 2000 and Call Center 2000 curricula. Visit the Company's Web site at www.stiknowledge.com.

About Akamai
Akamai is the leading provider of distributed application and content delivery services. These services enable companies to reduce the complexity and cost of deploying and operating a uniform Web infrastructure while ensuring unmatched performance, reliability, scalability and manageability. Akamai's services give businesses a distinct competitive advantage and provide an unparalleled Internet experience for their customers. Akamai's intelligent edge platform for content, streaming media, and application delivery comprises more than 11,600 servers within over 820 networks in 62 countries. With headquarters in Cambridge, Massachusetts, Akamai provides services to companies worldwide. For information on Delivering a Better Internet^SM, visit www.akamai.com.

Akamai Statement Under the Private Securities Litigation Reform Act
The release contains information about future expectations, plans and prospects of Akamai's management that constitute forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, the dependence on Akamai's Internet content delivery service, a failure of its network infrastructure, the complexity of its service and the networks on which the service is deployed, the failure to obtain access to transmission capacity and other factors that are discussed in the Company's Annual Report on Form 10-K and other documents periodically filed with the SEC.